Dua Lipa and Coldplay call on government to keep its promise on ticket resales | Ents & Arts News

Some of the biggest names in music – including Coldplay, Dua Lipa and Radiohead – have urged the government to honour a pledge to cap ticket resale prices and shutout touts.

They have joined artists including The Cure’s Robert Smith, New Order, Mark Knopfler, Iron Maiden, PJ Harvey and this year’s Mercury Prize winner Sam Fender to sign a statement calling for a cap to “restore faith in the ticketing system” and “help democratise public access to the arts”.

Other signatories include the watchdog Which?, FanFair Alliance, O2, the Football Supporters’ Association and organisations representing the music and theatre industries, venues, managers, and ticket retailers.

In the statement, the coalition says new protections are needed to “help fix elements of the extortionate and pernicious secondary ticketing market that serve the interests of touts, whose exploitative practices are preventing genuine fans from accessing the music, theatre, and sports they love”.

Labour had promised in its manifesto to put a stop to concert-goers being scammed or priced out of events by touts using bots to buy tickets in bulk the moment they go on sale, which they can then sell on for huge mark-ups on secondary ticketing websites.

In government, the party again made that promise – but more than a year after it vowed action, and seven months since its consultation on the issue closed, there has been no clear indication of when new laws will be introduced.

The campaign comes as a new investigation from Which? found prolific sellers in locations including Brazil, Dubai, Singapore, Spain, and the US hoovering up tickets for popular events in the UK before relisting them at vastly inflated prices on StubHub and Viagogo.

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How much?!

Which? found Oasis tickets for Wembley shows listed for £3,498.85 on StubHub and £4,442 on Viagogo.

A seat for the Minnesota Vikings vs Cleveland Browns NFL clash at Tottenham Hotspur was listed for £3,568.39 on StubHub, while a Coldplay ticket, also for Wembley, was £814.52 on StubHub.

And a ticket for the All Points East festival in London’s Victoria Park, headlined by Raye, for £114,666 on Viagogo.

The watchdog found it was often difficult for buyers to establish the seller’s identity or to contact them – despite the Competition and Markets Authority securing a court order in 2018 requiring Viagogo to outline the identity of traders.

While Viagogo agrees that the ticket ecosystem needs reforming, it says price caps would only harm fans.

In a statement to Money, it said price caps have “repeatedly failed fans”, pushing them towards social media and unregulated sites.

UK Finance, representing over 300 financial institutions, has also warned the government that price caps would increase fraud risk.

“We urge industry to consider the evidence presented by banks and for a formal risk assessment to be conducted before introducing reforms,” Viagogo said.

“Most sellers use Viagogo to resell a few spare tickets – 73% sold fewer than five in 2023. This year, Beyonce’s London tickets were listed for under £75, below primary prices. As of September 2025, nearly 30% of UK events had an average ticket price under £50 on Viagogo, and 84% under £100.”

Instead, it said the solution is “open ticketing”, which would connect primary and resale platforms in real time to verify tickets.

“Open ticketing allows the sharing of critical information to identify illegal bot activity and eliminate fraud. Opening the market to greater competition also helps drive prices down as more platforms compete on prices, fees and services,” it said.

And there’s more…

Which? also found evidence of speculative selling – when tickets are listed on secondary sites even though the seller has not bought them yet.

Tickets for a Busted vs McFly show in Glasgow, which were available through Ticketmaster – the original seller – were simultaneously being listed on StubHub and Viagogo at double the price.

Government to set out plans ‘shortly’

Which? consumer law expert Lisa Webb urged Prime Minster Sir Keir Starmer to commit to legislation.

A government spokeswoman said it is “fully committed to clamping down on touts,” had listened to comments in response to the consultation earlier this year, and would set out its plans “shortly”.